Gentiva Home Health branch receives patient satisfaction honors
The King branch of Gentiva Home Health, a member of the Gentiva Health Services nationwide family of home health and hospice providers, is pleased to announce that it has been recognized for its commitment to care excellence through the 2012 HHCAHPS Honors Program. Established by Deyta, LLC, a leading patient satisfaction survey administrator, this annual program recognizes the top 20 percent of home health agencies that, as Deyta explains, “continuously provide the highest level of satisfaction through their care as measured from the patient’s point of view.”
Using results from its HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) surveys of 1,800 Medicare-certified home health agencies between April 2011 and March 2012, Deyta ranked agencies by weighted measures covering both performance and improvement of care. Scores were then combined to create the final score, with an emphasis on performance. All providers who receive Medicare and/or Medicaid funds must use the survey, which is sent to patients after the completion of care.
“The Gentiva family of companies is known nationwide for its clinical excellence and high patient satisfaction, and we are rightfully proud of this much-deserved recognition for our Gentiva location here in King,” said David Causby, president of the Gentiva Home Health Division. “Their achievement is an inspiration to all who strive to provide the highest level of patient satisfaction and care delivery.”
The Gentiva Home Health office is located at 167 Moore Road, King, NC 27021, and is headed by Branch Director Marie Sardler, PT, who has 23 years of experience in health care and has been an area resident for the past 18 years.
“This recognition especially honors our clinicians, who work so hard every day to make sure patients get the high-quality health care they want and need without having to leave their homes,” Sardler said. “We are proud to be a part of and to serve this area’s health care community.”
For more information on Gentiva’s array of home health services and therapies, call 877-397-3410 or visit www.gentiva.com.
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