Beginning Saturday, dialing 10 digits to dial customers in the 336 area-code region will be required to reach someone on the other end of the line. This is due to a new additional 743 area code being implemented in the 336 region.
“The 743 area code is being added to the area to ensure a continuing supply of phone numbers,” explained Melanie Senter, marketing manager for Surry Telephone Membership Corporation.
While the requirement to use 10 digits starts this weekend, she said, “Beginning May 23, 2016, customers in the 336 area code region requesting new service, adding an additional line, or in some cases moving their service, may be assigned a new number in the new 743 area code.
Not only will long distance calls require the 10-digit dialing, but local calls will as well, according to a press release provided by the North Carolina Utilities Commission. Those 10 digits are the area code plus the seven-digit local telephone number of either a land line or a cell phone.
The Charlotte area and the Raleigh/Durham area of the state already are using 10-digit dialing and have two area codes overlayed in their calling regions. The northern Piedmont and northern mountain counties served by 336 and 743 will be the third region of the state to utilize a second area code.
According to the NCUC release, customers need to remember to provide all 10 digits when providing their phone number to others.
“Customers will need to ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 743 area code as a valid area code,” stated the NCUC release. “Some examples are life safety systems, fax machines, internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forward settings, voicemail services and similar functions.”
Another reminder from NCUC was to be sure all material is updated to include the area code, including business stationary, website, advertising materials, personal checks, and personal or pet ID tags.
“Remember that all local calls must be programmed using 10 digits and you still need to add 1 for all long distance calls,” said the release.
Existing telephone numbers, including area codes, will not change. In addition, the price of a call, coverage area, or other rates and services will not change due to the overlay. A call which was local prior to adding the 743 area code will remain a local call regardless of the number of digits required for dialing.
Also, 911 will remain a three-digit call, and if other numbers such as 211, 311, 411, 511, 611, 711, or 811 are used in a community, they will remain a three-digit call as well.
For those who forget to dial the 10 digits when making a call, the call will not be completed and a recording will prompt the caller to hang up and dial again using all 10 digits.
For more information, visit a service provider’s website or the NCUC website at www.ncuc.net.
Wendy Byerly Wood may be reached at 336-258-4035 or on Twitter @wendywoodeditor.